TERMS OF SERVICE, PRIVACY POLICY & PAYMENT AGREEMENT

1. ACCEPTANCE OF TERMS

By accessing or using the Highlyfe Collective website, mobile applications, or any related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Payment Agreement (collectively, the "Agreement"). If you do not agree to all of these terms, you must not access or use our Services.

We reserve the right to update or modify this Agreement at any time without prior notice. Your continued use of the Services after any such changes constitutes your acceptance of the revised Agreement.

2. DESCRIPTION OF SERVICES

Highlyfe Collective provides studio booking, event management, hospitality services, production services, and related entertainment services. Our Services include but are not limited to: studio session bookings, event ticket sales, RSVP management, hospitality event planning, and professional engineering/production services.

3. USER ACCOUNTS & DATA COLLECTION

To access certain features of the Services, you may be required to create an account. When you create an account or use our Services, we collect personal information including but not limited to:

• Full name, email address, and phone number
• Payment and billing information (processed securely through Stripe)
• Booking preferences and session history
• Event attendance records and RSVP information
• Communications between you and our team
• Device information, IP address, and browser type
• Usage data and analytics related to your interaction with our Services

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information.

4. PRIVACY POLICY

How We Use Your Information

We use the information we collect to:

• Process bookings, payments, and transactions
• Communicate with you regarding your bookings, events, and account
• Send promotional materials and updates (you may opt out at any time)
• Improve our Services, develop new features, and analyze usage trends
• Comply with legal obligations and enforce our Agreement
• Prevent fraud, abuse, and unauthorized access

Data Sharing

We may share your information with third-party service providers who assist us in operating our Services, including but not limited to payment processors (Stripe), email service providers, and analytics platforms. We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at highlyfecollective@gmail.com.

Cookies & Tracking

We use cookies, local storage, and similar technologies to enhance your experience, remember your preferences, and track consent. By using our Services, you consent to the use of these technologies.

5. PAYMENT TERMS & REFUND POLICY

Deposits & Payments

Studio bookings require a mandatory deposit equal to one hour of the session (room rate plus engineer rate, if applicable) at the time of booking. This deposit is non-refundable unless the session is cancelled by Highlyfe Collective. By booking, you authorize us to securely store your payment method and automatically charge the remaining balance approximately 30 minutes before your session ends. If you do not show up and the engineer or studio management keeps your deposit, the remaining balance will not be charged.

Refund Policy

Studio Bookings: Deposits are non-refundable. If you need to reschedule, please contact us at least 24 hours before your session. Rescheduling is subject to availability and at our discretion.

Cancellations Within 4 Hours: Cancellations made within 4 hours of the scheduled session start time are non-refundable, and the deposit will be retained. Cancellations made before this window will receive a refund of the deposit to the original payment method.

Same-Day Bookings: Studio time goes fast — same-day sessions may not be confirmed depending on room and engineer availability. Deposits are refunded only when the cancellation is made more than 4 hours before the session start time.

Event Tickets: All ticket sales are final. No refunds will be issued for purchased tickets unless the event is cancelled by Highlyfe Collective, in which case a full refund will be processed.

Hospitality Services: Deposits and payments for hospitality services are subject to the specific terms agreed upon during the inquiry process. Cancellation policies vary by service type and will be communicated at the time of booking.

Payment Processing

All payments are processed securely through Stripe. Highlyfe Collective does not store your full credit card information. By submitting payment, you authorize us to charge your payment method for the total amount due. You agree that all charges are valid and will not dispute them with your payment provider unless you first contact us to resolve the issue.

Chargebacks & Disputes

If you initiate a chargeback or payment dispute without first contacting us, you agree that we may suspend or terminate your account and pursue collection of any amounts owed, including reasonable legal fees and collection costs.

6. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGHLYFE COLLECTIVE, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, or business opportunities
• Personal injury or property damage occurring at events, studios, or venues
• Unauthorized access to or alteration of your data
• Any errors, interruptions, or delays in the Services
• Content or actions of third parties using or referenced by our Services

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

7. ASSUMPTION OF RISK & INDEMNIFICATION

By attending any event, studio session, or utilizing any service provided by Highlyfe Collective, you voluntarily assume all risks associated with such activities, including but not limited to personal injury, property damage or loss, and exposure to communicable diseases.

You agree to indemnify, defend, and hold harmless Highlyfe Collective and its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, violation of this Agreement, or infringement of any rights of another party.

8. INTELLECTUAL PROPERTY

All content, trademarks, logos, and intellectual property displayed on the Services are the property of Highlyfe Collective or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. Any recordings, productions, or creative works produced during studio sessions are subject to separate agreements between the parties involved.

9. USER-UPLOADED CONTENT, COPYRIGHT & TRADEMARK

Your content, your responsibility. "User Content" means any photo, image, video, audio recording, beat, instrumental, sample, lyric, artwork, logo, name, likeness, text, or other material you upload, submit, record, store, link, or otherwise make available through the Services or during a studio session. You are solely responsible for all User Content associated with your account.

Your representations and warranties. By providing User Content, you represent and warrant that: (a) you own it or hold all rights, licenses, consents, releases, and clearances necessary to use it and to grant the rights in this Agreement; (b) it does not infringe or misappropriate any copyright, trademark, trade dress, patent, trade secret, publicity, privacy, moral, or other right of any person or entity; (c) any samples, interpolations, loops, stems, session players, features, photographs, or footage it contains have been fully cleared and paid for by you; (d) you have obtained written releases from every individual appearing or performing in it; and (e) it is not unlawful, defamatory, obscene, or otherwise in violation of this Agreement.

No review, no endorsement. Highlyfe Collective does not pre-screen, verify, clear, or endorse User Content, and we make no representation that any User Content is cleared for release, distribution, or commercial exploitation. Providing recording, mixing, mastering, production, photography, videography, storage, or hosting services does not constitute a clearance opinion or legal advice, and does not transfer to us any responsibility for rights clearance. Obtaining sample clearances, licenses, and releases is entirely your obligation.

Limited license to us. You grant Highlyfe Collective a non-exclusive, royalty-free, worldwide license to host, store, reproduce, and transmit your User Content solely as necessary to operate the Services and deliver the services you requested. If you separately opt in to promotional use (for example, by publishing a public profile, portfolio, gallery, or featured track), you additionally grant us a non-exclusive license to display and promote that material on our websites and social channels. You retain ownership of your User Content, and we claim no ownership in your masters, compositions, or artwork.

Indemnification for infringement claims. You agree to indemnify, defend, and hold harmless Highlyfe Collective, Studio Lyfe, Studio G, and their owners, officers, engineers, staff, contractors, agents, and affiliates from and against any and all claims, demands, actions, liabilities, damages, settlements, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your User Content, including any claim that it infringes, misappropriates, or violates a copyright, trademark, right of publicity, right of privacy, or other right of any third party, or that required samples, licenses, or releases were not obtained.

Removal and account action. We may, at our sole discretion and without prior notice, remove, disable, or refuse to host any User Content, decline or halt any session, and suspend or terminate any account we reasonably believe involves infringing, unlicensed, or unlawful material, or that is the subject of a credible infringement complaint. We are not liable to you for any such removal or suspension, and no refund is owed for services withheld on this basis.

DMCA notice & takedown. We respect the intellectual property rights of others and will respond to valid notices under the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe material available through the Services infringes your copyright, send a written notice to our designated agent at highlyfecollective@gmail.com with the subject line "DMCA Notice," including: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to locate it (such as the page URL); (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We will remove or disable access to material that is the subject of a valid notice and will terminate, in appropriate circumstances, the accounts of repeat infringers. If your material was removed in error, you may submit a counter-notice containing the information required by 17 U.S.C. § 512(g)(3) to the same address. Knowingly submitting a materially false notice or counter-notice may subject you to liability for damages under 17 U.S.C. § 512(f).

Trademarks and brand names. You may not upload, display, or use any third-party trademark, logo, brand name, or trade dress through the Services without authorization from its owner, and you may not use Highlyfe Collective, Studio Lyfe, or Studio G names, logos, or marks in a way that suggests sponsorship, affiliation, or endorsement without our prior written consent.

Survival. The representations, warranties, indemnities, and limitations of liability in this Section survive termination of your account and of this Agreement.

10. GOVERNING LAW & DISPUTE RESOLUTION

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from or relating to this Agreement or the Services shall be resolved through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. SMS / TEXT MESSAGING PROGRAM

Program Name: Highlyfe Collective Account & Booking Alerts.

Program Description: By providing your mobile number and opting in through an unchecked checkbox at signup, in your profile settings, or during booking, checkout, ticket purchase, RSVP, membership, guest waiver, or hospitality inquiry forms, you expressly consent to receive recurring SMS messages from Highlyfe Collective about your account and requested services. Messages may include studio booking confirmations and reminders, hospitality inquiries, venue or event reservations, nightlife table reservations, artist management or artist development updates, ticket purchases, membership notices, guest waivers, payment and refund receipts, schedule changes, arrival instructions, and customer-service replies. Consent is not a condition of any purchase or service.

Message Frequency: Message frequency varies based on your account activity and bookings.

Message & Data Rates: Message and data rates may apply. Please contact your wireless carrier for details on your plan.

Opt-Out (STOP): You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and will no longer send SMS messages to you. To rejoin, sign up again as you did the first time or toggle SMS back on in your profile settings.

Help (HELP): If you need help, reply HELP to any message or email us at highlyfecollective@gmail.com.

Supported Carriers: Carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and others are supported. Carriers are not liable for delayed or undelivered messages.

Privacy & No Sharing of SMS Consent: We respect your privacy. Mobile information, phone numbers, and SMS opt-in consent will not be shared, sold, or transferred to any third parties or affiliates for marketing or promotional purposes. Information shared with subprocessors solely to deliver the messages you requested (for example, our SMS provider) is not considered sharing for marketing purposes. See the Privacy Policy provisions in this Agreement for full details on how we handle your data.

12. CONTACT INFORMATION

If you have any questions about this Agreement or our practices, please contact us at:

Highlyfe Collective
Email: highlyfecollective@gmail.com